FAQ

Answering many of your questions about cannabis, CBD, vapes, oils, accessories
and much more. Don’t see what you’re looking for? Feel free to ask!

Answers to Frequently Asked Questions

We only sell and ship to Canada and Canadian residents ONLY. We do not sell or ship to the USA or any countries other than Canada.

Email: omdbilling@gmail.com
Question: What province are we in?
Answer: ontario

You MUST include your order number in the notes section so that we can match your payment to your order.

Please DO NOT include any Cannabis related wording anywhere in the E-transfer!

All orders PAID before 4pm will be shipped the same business day. Any orders PAID after 4pm or on the weekends will be shipped the following business day. Once shipped the order should arrive within 1-2 business days (during high volume times such as Christmas, Holidays or the recent Covid Pandemic, it may take longer).

If we do not receive payment for your order within 1 hour of it being placed, we will cancel the order to make sure the inventory is available for others. Please submit the payment without delay to avoid cancellation. Keep in mind that E-transfers may take up to 30-45min to arrive to us, so we advise you send it immediately to ensure the order does not get cancelled.

If you made a mistake while making your order, please email us at info@theomd.net letting us know to cancel the order before payment is made. We will cancel the order and you can make a new order with the correct items.

Once your order is packaged you will receive an “Order Complete” email containing a tracking number for your order. If you have Gmail, the email with the tracking will often go to the “Promotions” folder, please move it into your inbox and going forward it will go directly into inbox.

We guarantee that your order will be shipped with a tracking number provided to you. Once your order gets shipped, it is in the hands of Canada Post and we are no longer liable for it. To ensure the package arrives directly to you, you may request a Signature option for your package, meaning it will only be released directly to you and not left in your mailbox.

We do not accept returns, all our items are final sale.

Payments are only processed Monday to Friday (excluding holidays) 9am-4pm, since Canada Post only ships on weekdays and the cutoff for drop offs is 4:30pm. If you sent your E-transfer after 4pm or on the weekend, it will not be accepted until the following business day.

If the order has not been dropped off at Canada post you can cancel your order, please email or call us to let us know you would like to cancel an order.

All new orders are marked on hold until they are paid and packaged. Once your order has been paid it will be packaged on Weekdays (excluding holidays) between 9am-4pm. Once it is packaged you will receive an “Order Complete” email containing your tracking number near the bottom of the email.

During times of high shipping volume, such as Christmas, Black Friday, or pandemics such as the one we are currently experiencing, the Canada Post processing warehouses can get really full. When the warehouses are full or over capacity, some packages may take longer get processed and sent out to their final destination. Rest assured, packages always end up being processed even though it may experience delays.

During times of high shipping volume, such as Christmas, Black Friday, or pandemics such as the one we are currently experiencing, the Canada Post processing warehouses get really full. When the warehouses are full or over capacity, some packages get sent to other warehouses that are less full and have more processing capacity which may be in different cities or provinces than your own. Rest assured this is so that your package can be processed and delivered faster, and it will still be sent out to your correct address.

What Our Customers Have To Say

Connor Benson

I had 4 memberships to different dispensaries until they opened. This is the only one I go to now! I always have an enlightening experience from the friendly staff. With a wide selection herb, medibles, and concentrates I’m always satisfied when I get to try my newly bought medicine for the first time! … THE BEST.

Connor Benson

alexandra stenjajeva

Every time you arrive the staff sure know how to make you feel welcome. Always have a friendly and up beat attitude. The team members are all very knowledgeable and are always there to give you the one on one help you need. They really make you feel like you are part of the family. It’s always such a pleasure ..Very clean and quite and always has close parking available…

alexandra stenjajeva

M McLeod

This is a great dispensary. The people who work here are so kind and really care about you as person. Product selection is also very good but I recommend checking the website or calling to make sure they have what your looking for some things sell out fast. Thank you to all the staff!

M McLeod

Dan Hammermeister

I’m not sure where to start.. Amazing staff, amazing products. amazing selection.. You feel welcome as soon as you walk through the front door. Having been to a lot of different dispensaries, I can confidently say that these guys know how to do things the right way.

Dan Hammermeister

Chris Potvin

They have some of the best deals and some of the best ganja I’ve ever had in Ottawa. Excellent vibes from the guys working inside and from the general public around you everybody is very easy going and easy to get along with. I would highly recommend that Iowa medical dispensary

Chris Potvin

Chris Jones

By far the best place you could go to get your medicine! The employees are very knowledgeable, and care about their clients. The shop is always clean and very upper class looking. Their inventory is always great as well as keeping clients informed of what’s available and what’s not with their website. Amazing products!, Amazing Prices! Amazing staff! Need I say more?

Chris Jones

Chrispcrunch chrispcrunch

They have some of the best deals and some of the best ganja I’ve ever had in Ottawa. Excellent vibes from the guys working inside and from the general public around you everybody is very easy going and easy to get along with. I would highly recommend that Iowa medical dispensary

Chrispcrunch chrispcrunch

Cory Ladouceur

Professional, friendly staff. Mail orders filled accurately and timely. Got shipment the next day less than 24 hrs. Packaged professionally and odourless with great sender name. Thank you hope to receive many more.

Cory Ladouceur